Amplify. Accelerate. Action. Thousands gather to re-energise UN Sustainable Development Goals during Catalyst 2030 annual event

# Catalyst 2030 explores bold new strategies to confront world’s pressing problems from food security to health crises

# UN’s sustainable development goals in the spotlight as 2030 deadline looms

# Thousands of social entrepreneurs and innovators collaborate at global event

AMSTERDAM, May 04, 2022 (GLOBE NEWSWIRE) — Members of the growing and influential movement of social entrepreneurs and innovators, Catalyst 2030, will gather with world leaders during Catalysing Change Week 2022 to find bold new strategies to make the world a more sustainable and fairer place for everyone.

High energy, frank and innovative discussions that spark collaboration with practical outcomes will mark the scores of physical and online sessions and activities that will take place across the globe from 9 to 13 May 2022 at this critical point in the evolution of the planet.

The week-long event is open to everyone who is interested in learning about the growing Catalyst 2030 movement, its work and successes in tackling the root of some of the world’s most difficult challenges, as it seeks to accelerate attainment of the Sustainable Development Goals (SDGs) by 2030.

Jeroo Billimoria, Catalyst 2030 spokesperson and one of the movement’s co-founders said, “We are excited that Catalysing Change Week 2022 will bring together a diverse group of experts, social innovators, entrepreneurs and leaders from the private sector and government.  In a spirit of true collaboration. Some of the problems that will be tackled include poverty, climate, food security and education. Participants will tap into the collective wisdom around systems change while forging partnerships across countries, regions and sectors,” Billimoria said.

Catalysing Change Week 2022 will host scores of online sessions over five days and in several languages, covering all major time zones. The Week will build on the success of Catalysing Change Week 2021 which attracted an audience of close to 6,000 individuals. Participants represented more than 1,600 organisations across 131 countries.

During this year’s Catalysing Change Week 2022, the South-South Alliance for Equitable Green Development will address the inequity surrounding funding of climate-smart solutions. These sessions will outline opportunities climate management provides for development and employment as well as pathways for the G7 and G20 to make significant contributions.

Another key milestone during Change Week 2022 is the launch of  Africa Forward, which will announce a new cohort of African social entrepreneurs.  The objective of Africa Forward is to support the next group of social entrepreneurs who can identify innovative pathways and collaborative solutions.

This year’s theme, “Let’s Re-Energise the SDGs” reflects the movement’s priorities in this unique period of our global history. The COVID-19 pandemic holds the potential to delay the achievement of the SDGs by 50 years or more.

“Catalysing Change Week 2022 is a unique engagement opportunity for anyone who has an interest in achieving social change and to learn more about what social entrepreneurs and innovators are doing to confront and to accelerate the achievement of the SDGs before 2030,” Billimoria said.

Registration for Catalysing Change Week 2022 is free.
For more information, visit https://catalyst2030.net/about-the-campaign/

Notes to editors

Catalyst 2030 is a global movement of social entrepreneurs and social innovators from all sectors who share the common goal of creating innovative, people-centric approaches to attain the Sustainable Development Goals by 2030. Joining forces with communities, governments, businesses and others, Catalyst 2030 members are changing systems at all levels through collective action and bold, new strategies.

Launched at the World Economic Forum in January 2020, Catalyst 2030 comprises more than 1,500 people and organisations who are active in over 180 countries and who directly reach an estimated two billion people. We believe in collective action and that bold new strategies are needed to achieve the SDGs by 2030.

For more information about the work of Catalyst 2030, or to arrange an interview, please contact nwando@catalyst2030.net

Contact: Nwando Ajele
Email nwando@catalyst2030.net

Report: Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era

SAN MATEO, Calif., May 04, 2022 (GLOBE NEWSWIRE) — Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021. The report revealed that global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by seven hours.

In a world where employees increasingly rely on technology to get their work done at home, in the office, and everywhere in between, the Freshworks report confirmed that new technologies that enable chatbots and virtual agents are making a substantial impact helping employees and companies become more productive — and even delighting them along the way.

“Making sure IT works flawlessly is essential for modern businesses to succeed,” said Prasad Ramakrishnan, CIO of Freshworks. “Analyzing data from around the world, we found that IT teams mastered the challenges of remote work last year in large part by employing powerful yet easy-to-use technologies that help them do more, faster. Importantly, these technologies are also engaging employees at work, which is critical to help companies retain talent and grow.”

The report analyzed anonymous, aggregated data from 86 countries, more than 4,200 organizations, and over 62 million unique employee support tickets. New tech features including AI-powered responses played a significant role in speeding up resolutions as bots deflected nearly 60% of tickets. Companies with automations achieved resolution times 22% faster than those who did not, and companies offering a catalog of IT services through their ITSM software reduced resolution times 17% compared to those who did not. Companies are taking notice and rapidly adopting more advanced technologies. Nearly 25% of integrations included bots and workflow applications — a 40% increase compared to 2020.

While less than one percent of IT interactions were via chat, this channel provided significant benefits: employees who chatted with virtual agents saw customer satisfaction scores hit 100% in some cases, while delivering 48% faster responses (5.21 hours) and 62% faster resolution times (8.74 hours) compared to those who don’t use virtual agents.

Freshworks analyzed KPIs across 14 industries to understand how industries compare to each other:

  • Happy hoteliers: Companies in hotels, tourism, and leisure achieved the highest employee satisfaction rating (98.01%).
  • Real estate resolutions: Property development and building infrastructure companies have the lowest average resolution time at 18.49 hours, while leisure and hospitality has the highest (27.32).
  • Consumer products and services finish first in first response: Their average first response arrived in 8.23 hours, nearly 50% faster than the industry with the slowest first response time (healthcare).
  • Retail and e-commerce IT departments fix it fast: They achieved the highest first contact resolution rate at 73%.

The report also analyzed regional differences. Notably, the report found that North American IT departments achieved the highest customer satisfaction rating at 97.92%. However, it takes multiple interactions to resolve employee queries, leading to the longest average resolution time in the world at 24.27 hours. Conversely, companies in Latin America are the quickest to assign tickets and respond to customer issues within 8.24 hours and 7.60 hours, respectively.

Download the complete Freshservice Service Management Benchmark Report 2022 here, and learn more about how to combine the forces of ITSM and ITOM in an ebook here.

About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 56,000 customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For the freshest company news visit www.freshworks.com and follow us on Facebook, LinkedIn, and Twitter.

© 2022 Freshworks Inc. All rights reserved. Freshworks and their associated logos are trademarks or registered trademarks of Freshworks Inc. All other company, brand, and product names may be trademarks or registered trademarks of their respective companies.

Media Contact:
Jayne Gonzalez
408-348-1087
PR@freshworks.com

World Record to Be Set as BetOnline Places First Wager From Space

Global Gambling Company Allows Users to Bet on Coin Flip from Beyond Earth’s Atmosphere

BetOnline.ag

BetOnline.ag

MIAMI, May 03, 2022 (GLOBE NEWSWIRE) — BetOnline.ag, a sports betting, poker and casino website that has been in operation for more than 25 years, is scheduled to set history in the gaming industry by becoming the first company to accept wagers surrounding a coin flip from space.

BetOnline worked with Sent Into Space, a high-altitude balloon operator led by Dr. Alex Baker and Dr. Chris Rose, to execute the launch of the first bet from beyond Earth’s atmosphere. Sent Into Space has more than 500 successful flights in its portfolio, collaborating with high-profile brands such as eBay, Pixar, Barbie and Burger King.

“When BetOnline approached Sent Into Space last year with the idea of placing the first bet in space, it was all hands on deck to make this novel concept come to fruition,” Dr. Rose said. “Not only did they manage to conceptualize this incredible feat, they also achieved a world record in the process.”

The world’s first-ever bet from open space was a two-pronged approach that required months of research and preparation.

The first of the two launches sent a spinning coin bearing the BetOnline logo 20 miles above the atmosphere, stopping only once the craft returned to Earth several hours after launch.

The second launch rocketed a spacecraft with an iPad and a robotic arm. The iPad provided a live feed of the BetOnline.ag website in space by using a two-way network bridge. The final innovation was a highly-dexterous mechanical arm accompanied by a stylus, which placed a bet on the outer space coin toss in real-time.

The coin toss bet, heads or tails, was called at random using a random number generator with unpredictable inputs from environmental sensor readings, ensuring the outcome was impossible to predict in advance.

“This collaboration was our most ambitious project to date,” Sent Into Space co-founder, Dr. Baker, said. “The creativity from BetOnline was other worldly, and the development of highly complex technologies from our team allows BetOnline to continue to be a trailblazing leader in the betting space and beyond.”

The outcome of the flip has already been privately recorded, but BetOnline customers have been placing wagers on the 50-50 proposition during the last month. Betting on the coin toss will be available until the “landing” is revealed, which the company has said will coincide with National Space Day on Friday, May 6.

“We set the prop bet standard and we wanted to etch our brand in history with a record-breaking attempt,” Adam Burns, BetOnline Props Director, said. “In honor of Space Day, we want customers to celebrate space along with the timeless tradition of picking ‘heads or tails.'”

The “first bet in space” initiative is currently being submitted to Guinness World Records.

BetOnline.ag is renowned for innovative approaches of putting its brand on the map, previously placing a wager from the top of Mount Everest.

Earlier this year, BetOnline became the first operator to add the popular cryptocurrency ApeCoin to its crypto cashier.

About BetOnline.ag

Established more than 25 years ago, BetOnline (www.betonline.ag) has become a worldwide leader in providing safe, legal and secure online gaming. The company’s guiding principle is to establish long-lasting, positive relationships with its customers and within the gaming community. BetOnline features the most innovative technology and online gaming solutions for its sportsbook, poker, casino and horse racing clients.

Contact

Joshua Barton
Odds PR
josh@oddspr.com

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BetOnline aims to set Guinness World Record with first bet from outer space.

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Artemest, the Luxury Online Marketplace for Italian Craftsmanship, Raises €15 Million Investment From IRIS Ventures and Olma Luxury Holdings

On a mission to preserve beauty and uniqueness, connecting local creators to global customers

Featured Image for Artemest

Featured Image for Artemest

MILAN, May 03, 2022 (GLOBE NEWSWIRE) — Italy is estimated to hold more than 1.3 million small arts and crafts companies, employing 3 million people. In an increasingly globalized world where design is a commodity, craftsmanship is gaining importance for highly demanding customers and sector experts. Artemest is disrupting this industry by supporting craft businesses and creators and connecting them to global customers looking for unique, handmade pieces.

Ippolita Rostagno launched Artemest after a visit to Florence, where she realised many of the local artisans were going out of business as their customer base increasingly shopped online. Joined by Marco Credendino, they set out to create a global network connecting local businesses with affluent individuals across the globe.

Artemest today has become the realisation of this vision: six years after launching, they connect 1,300+ Italian artisans and creators – offering 60,000+ products – with thousands of customers and design professionals across the globe. Artemest’s catalogue looks more like an art museum than an interior design shop; offering a curated selection of home décor, art and furniture.

Ippolita Rostagno said, “Craftsmanship has been central to the development of the civilized world and has coalesced generations around the idea that art matters. Our ambition is to further this tradition by bringing beauty into people’s everyday lives”.

Artemest has now secured €15 million in funding, led by specialist fund IRIS Ventures and Olma Luxury Holdings. The marketplace will use this funding to accelerate growth, with a focus on the US; further develop its technology, brand & community and optimize its catalog and talent recruitment. Legal counsels Edoardo Canetta Rossi Palermo and Barbara Ballandi led the Chiomenti legal team advising Artemest on the deal.

The investment will also support the development of Artemest’s services for interior designers, brands and hospitality partners, offering them best-in-class, end-to-end support thanks to its personal advisors as well as its content and tech-enabled tools.

Montse Suarez, Founder and Managing Partner of IRIS Ventures, finishes: “Finding visionaries building purpose-led brands that transform the way we live is what we do at IRIS Ventures, and Artemest is a perfect illustration of it. Artemest is the Italian guardian of craftsmanship excellence and creativity, giving the community of artisans and small businesses the ability to preserve their heritage by making it accessible to a global audience”.

Artemest

Co-founded by jewellery entrepreneur Ippolita Rostagno and Marco Credendino (former Yoox-Net-a-Porter), Artemest is the largest marketplace of Italian high-end, artisanal design, with a vision to become the leading global platform for contemporary design and luxury craftsmanship.

IRIS Ventures

IRIS Ventures is the advisor to IRIS Fund I FCRE, a growth equity fund targeting European and US purpose-led consumer-centric brands and tech-enabled solutions that solve for healthier, happier and more convenient lives. IRIS Ventures has presence in Barcelona, London and New York.

Contact

press@artemest.com

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Vietnam aims to boost rice export to ASEAN

The Vietnam Trade Promotion Agency (Vietrade) under the Ministry of Industry and Trade (MoIT) will coordinate with Vietnam’s trade offices in member countries of the Association of Southeast Asian Nations (ASEAN) to organise a consulting session on rice exports.

Vietnam’s Commercial Counselors in Indonesia and Laos, and officials in charge of commercial affairs in Malaysia, Singapore and Thailand, will inform about the host markets for Vietnamese rice exports.

Last year, the Philippines was Vietnam’s biggest rice buyer, importing 2.45 million tonnes worth over 1.25 billion USD.

In the first quarter of this year, the Philippines maintained its top position, making up 44.7 percent and 42.6 percent of Vietnam’s total rice export volume and value, respectively.

Apart from the Philippines, Vietnamese rice has also been exported to other major markets in the region like Malaysia, Singapore, Indonesia and Brunei.

Vietnam’s rice exports to Malaysia in January rose 163.4 percent and 156 percent in volume and value compared with the previous month, and 104 percent and 67.5 percent year-on-year, respectively.

The ministry held that to improve export efficiency, the sector should review rice demand in each ASEAN market, saying Vietnam should pay more attention to trade policies with regional countries, maximise advantages brought about free trade agreements between ASEAN and partners worldwide, and further improve its technological capacity to raise the competitiveness of goods.

Source: Vietnam News Agency

Vietnam News Agency launches special website on SEA Games 31

The Vietnam News Agency (VNA) on May 4 launched a special website on the 31st Southeast Asian Games (SEA Games 31) at http://seagames.vnanet.vn.

At the launch, VNA General Director Vu Viet Trang said VNA has started an information drive on the regional sporting event early.

According to her, the national news agency has signed a communication cooperation agreement with the Information-Communication Sub-Committee of the SEA Games 31 Organising Committee.

The VNA also mobilised all its network in and outside the country to participate in covering the event.

As a result, the SEA Games 31 website of VNA provides latest information in numerous forms, from text, photo, video clip to infographic and other new media forms, in two languages – Vietnamese and English.

As a communication partner of the Information-Communication Sub-Committee of the SEA Games 31 Organising Committee, the website is also linked to the official website of SEA Games 31.

“The VNA, as a member of the Organisation of Asia-Pacific News Agencies (OANA), has informed other OANA members on the SEA Games,” the General Director said, adding that it is an opportunity to send a message to international friends on the country’s re-opening and invite them to Vietnam.

Vietnam News Agency launches special website on SEA Games 31 hinh anh 2

Officials launch the special website on SEA Games 31 on May 4. (Photo: VNA)

Deputy Minister of Culture, Sports and Tourism Hoang Dao Cuong said in a short time of just two weeks, the VNA has built a modern and eye-catching website.

He expressed a hope that the website will update in the fastest and most accurate manner information about SEA Games 31.

The VNA’s website is designed using a convergent model. It is linked with the multi-media system and the content management network of the VNA, and the website of the Organising Board of SEA Games 31 for the timely update on official information about the event.

With a modern and highly-interactive interface, the website offers not only latest news on the regional sport event, but also information about the 30 previous SEA Games.

The VNA has made efforts to provide vivid and comprehensive services and information, meeting the demand of press agencies and the public people in and outside Southeast Asia. Information about SEA Games 31 in English has also been shared with foreign news agencies that are the VNA’s partners, and published on the website of the Organisation of Asia-Pacific News Agencies (OANA). Press agencies are provided with an embed code to automatically get updates from the VNA’s special website.

The VNA has also coordinated with the Sub-Committee for Information and Communications of SEA Games 31 to organise a photo exhibition displaying 100 large-size photos that integrate hundreds of smaller photos featuring impressive moments of the Vietnamese delegation during different versions of SEA Games. The photo exhibition will be held at the press centre for SEA Games 31, located in the National Convention Centre.

Source: Vietnam News Agency

SEA Games 31: Thailand’s U23 team pins hope on Coach Alexandre Polking

Head coach of the Thai national football team Alexandre Polking has been appointed to guide the country’s U23 squad for the upcoming 31st Southeast Asian Games (SEA Games 31) hosted by Vietnam.

Polking has received an absolute trust when helping Thailand win the 2021 AFF Suzuki Cup after only a few days of working with the local team. His knowledge of Thai football and players as well as of other teams in Southeast Asia, especially Vietnam, was key to his success.

Polking has so far chosen the best players available for SEA Games 31.

He said although the squad has not had the best preparation and this SEA Games’ edition is not easy, but they will try their best to achieve their goal.

In Vietnam, Thailand are expected to meet Malaysia on May 7, Singapore on May 9, Cambodia on May 14, and Laos on May 16.

Source: Vietnam News Agency

Vietnamese petanque team aims for at least one gold medal at 31st SEA Games

Vietnamese national petanque team is striving to fulfill the task of winning at least one gold medal at the 31st Southeast Games, according to the national SEA Games 31 organising committee.

According to coach Dang Xuan Vui, the 19-member team convened in March in preparation for the Games. They will compete in eight categories.

Lack of competition is the biggest problem for the team during the preparation for the Games, Vui said.

Due to the COVID-19 pandemic, the team could not compete with other rivals at international sports events, resulting in the fact that the coaching staff doesn’t have updated information on other teams in Southeast Asia.

Prior to the Games, athletes only participated in two domestic tournaments, which were the national and the club championships.

To deal with the issue, the coaching staff tried to create many competitions among them to help them have competitive feelings.

It’s not easy to earn a gold medal at SEA Games as the world’s leading petanque teams such as Thailand and Cambodia will take part in the tournament. However, with the advantage of playing at home and having enough time to get used to the playing ground, the Vietnamese national team and coaching team are determined to grab at least one gold this time, he said.

Vui said that as far as he knows, during the 31st SEA Games, Thailand will also send a squad to attend the world championship in Denmark, which means their force in the sport will be stretched thin. This is also an advantage for other teams, including the Vietnamese team but this is not a prerequisite, he went on, adding that the most important thing is how the players promote their efforts and strength.

As the tournament is approaching, the training time frame will be arranged close to the competition time so that athletes can adapt.

In addition, we also take measures to help them stabilise their psychology during competition, Vui said.

The Vietnamese team won two bronze medals at 30th SEA Games held in the Philippines in 2019.

Source: Vietnam News Agency