Hanoi: Hanoi’s Cua Nam ward has become a pioneer in applying artificial intelligence (AI) to public administration by launching an AI-powered robot to assist residents with administrative procedures. The move comes just ten days after Hanoi officially began operating the new two-tier local government model, in line with a nationwide shift on July 1. Initial feedback indicates smooth operations, with faster service delivery and greater satisfaction among citizens and businesses.

According to Vietnam News Agency, the introduction of the AI robot is part of a broader initiative to integrate advanced technology into public services, aiming to streamline processes and enhance efficiency. This initiative marks a significant step in modernizing administrative services, making them more accessible and user-friendly for the public.

The AI robot in Cua Nam ward is designed to handle a variety of tasks, including answering queries, guiding residents through administrative processes, and providing real-time updates on service requests. This development is expected to reduce the workload on human staff, allowing them to focus on more complex tasks, and improve overall service quality.

As Hanoi continues to adapt to the two-tier local government model, the successful implementation of AI technology in public services could serve as a model for other regions looking to enhance their administrative capabilities. The positive response from both citizens and businesses highlights the potential for AI-driven solutions to transform public administration in Vietnam and beyond.