Meltwater and Twitter release a new report about the changing online foodie community

SAN FRANCISCO, Nov. 01, 2022 (GLOBE NEWSWIRE) — Meltwater, a global leader in social and media intelligence, today released its comprehensive audience report Birdseye Report: #Foodies on Twitter.

As inflation and supply chain disruptions changed how the world eats, foodies Tweeted through their shifting habits and preferences. Meltwater took a deep dive into these conversations to learn more about who today’s foodies are, what they want, and what brands and marketers need to know to appeal to this growing audience.

Released in partnership with Twitter, featuring data and analysis from Meltwater’s social listening and consumer insights solutions, this new report examines how the platform’s food-loving community has changed since the summer of 2021. The data compares the volume of foodie keyword mentions between August 1, 2021, and February 1, 2022.

Using its industry-leading social listening and analytics solutions, Meltwater analyzed more than 3 million Tweets to understand Twitter’s community of food lovers. Marketers can download the full report for more insights on and opportunities to connect with the foodie audience.

Key findings:
The following data is based on the research presented in Birdseye Report: #Foodies on Twitter, which analyzes global Tweets published between August 1, 2021, and July 31, 2022. Period-over-period (PoP) percentages compare data from between August 1, 2021, and January 31, 2022, to data from between February 1, 2022, to July 31, 2022.

  • Food costs are a hot topic
    Conversations about the cost (and value) of food increased by almost 50% PoP, significantly more than other rising topics like fine dining (14%) and recipes (6%).
  • #Foodie Twitter is becoming more international and intergenerational
    Conversations mentioning foodie keywords increased by 4% PoP in Thailand between August 2021 and July 2022. More teenagers are also joining in. The number of 13- to 17-year-olds in Twitter’s #foodie community grew 3% PoP.
  • Foodies and sports fans are overlapping
    Meltwater’s audience analysis found that the overlap between online foodie and sports communities increased by 8% PoP. Both of these interests are, as eating often is, focused on gathering, togetherness, and connection.

“Food has always brought people together on a human-to-human level. In the wake of the COVID-19 pandemic, today’s foodie audience understands just how precious those connections are,” said Meltwater’s VP of Partnerships and Business Development, Johnny Vance. “Brands that want to have an impact on foodie communities need to take seats at their tables, so to speak, and listen. That’s where Meltwater comes in, giving brands and marketers the insights they need to forge authentic relationships with their target audiences.”

Meltwater created the Birdseye Report: #Foodies on Twitter for the Twitter Official Partner Program, which recognizes those companies that serve Twitter data and insights to their customers in sophisticated and impactful ways.

See the full report here: https://partners.twitter.com/en/partner-resources/birdseye-report-communities/foodie-twitter

For further information, please contact:
Jenny Force
VP of Marketing, Meltwater
jenny.force@meltwater.com

About Meltwater
Meltwater provides social and media intelligence. By analyzing ~1 billion online documents each day, Meltwater enables PR, Communications, and Marketing professionals to make informed strategic decisions and influence the world around them. The Company was founded in Oslo, Norway, in 2001 and is headquartered in San Francisco, California, with 50 offices across six continents. The Company has 2,300 employees and 27,000 corporate customers, including industry leaders in several sectors. Learn more at meltwater.com.

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Remote Enhancements Enable Customers to Offer Global Mobility and Flexible Employment Packages

Global relocation support, payment options including cryptocurrency, and unlimited PTO policies help Remote customers stand out when competing for top international talent

SAN FRANCISCO, Nov. 01, 2022 (GLOBE NEWSWIRE) — Remote, the leader in building, managing, and supporting global, distributed workforces, today announced platform and service enhancements enabling greater flexibility in where employees work, how they are paid, and more. With thousands of companies now using Remote to employ tens of thousands of employees and contractors around the world, these updates help Remote customers remain competitive when hiring top candidates in the global job market.

“In our latest Global Benefits Report, one in three workers ranked flexibility as one of their top considerations when evaluating job offers. For many, it’s now a make-or-break factor in where they work and whether they stay in their current role,” said Job van der Voort, CEO and Co-Founder of Remote. “We’re constantly working to help our customers attract top talent with world-class employment packages in every country. Those include flexibility, and our latest enhancements mean it’s easier for employees to get paid, live, and work the way they want.”

Global Mobility Services streamlines international relocations
As more companies increase remote work options, international mobility is becoming a differentiating factor in hiring and retaining employees. In Remote’s recent survey, 34% of employees said that relocation assistance is an innovative benefit that they would use if available.

Remote’s new Global Mobility Services give customers a streamlined way to enable employees to relocate to another country by relying on Remote’s experienced in-house team for immigration guidance, pre-employment eligibility checks, and other support. Companies can also use Remote to set up new local employee benefits, issue payroll in local currencies, and avoid potential tax and compliance issues related to international employment.

New, flexible payment options for employees and contractors
Workers employed through Remote now have more flexibility and control over their finances with the ability to split their salaries across multiple bank accounts. This enables employers to offer their employees a new way to budget their money and build savings with automatic deposits. Employees based in the United States can also choose to receive a percentage of their salary in their cryptocurrency of choice without added fees, thanks to an integration with Coinbase, allowing them to skip the step of conversion and maximize their crypto investments.

Remote has also expanded payment options for contractors, giving them the ability to receive payments in non-native currencies in 60+ countries around the world. This means that digital nomads and other global contractors can be paid directly from their employers in their currency of choice without conversion fees, independent of where they or Remote’s customer is based.

Easy contractor-to-employee conversion
Companies can face stiff penalties if a worker is misclassified according to the labor laws in their country of residence. Building on existing features that helps clients assess and manage misclassification risk, Remote now offers a simple playbook for companies to convert their international contractors to employees through Remote’s Employer of Record service.

Employers can tap into Remote’s expertise and experience not only to avoid legal exposure in often-complex situations, but also to evolve the way they work with international talent and offer competitive local benefits and perks that build loyalty. With Remote, companies can now onboard, pay, and transition independent contractors to full-time employees from a single platform.

To sign up or learn more about Remote, visit remote.com.

About Remote:
Talent is everywhere — opportunity is not. Remote closes the gap by enabling employers to hire anyone from anywhere, providing access to opportunity so people everywhere can build better lives. Remote helps companies become global powerhouses by expanding their access to talent beyond their borders. Thousands of businesses rely on Remote’s modern platform and legal, financial, and cultural expertise to onboard, pay, and manage employees and contractors in 150+ countries. Remote was founded in 2019 by Job van der Voort and Marcelo Lebre, and is backed by leading investors including SoftBank Vision Fund 2, Accel, Sequoia, Index Ventures, Two Sigma Ventures, General Catalyst and B Capital.

Contact:
Press (at) remote (dot) com

GlobeNewswire Distribution ID 8686227

Global relocation support, payment options including cryptocurrency, and unlimited PTO policies help Remote customers stand out when competing for top international talent

Remote Enhancements Enable Customers to Offer Global Mobility and Flexible Employment Packages

SAN FRANCISCO, Nov. 01, 2022 (GLOBE NEWSWIRE) — Remote, the leader in building, managing, and supporting global, distributed workforces, today announced platform and service enhancements enabling greater flexibility in where employees work, how they are paid, and more. With thousands of companies now using Remote to employ tens of thousands of employees and contractors around the world, these updates help Remote customers remain competitive when hiring top candidates in the global job market.

“In our latest Global Benefits Report, one in three workers ranked flexibility as one of their top considerations when evaluating job offers. For many, it’s now a make-or-break factor in where they work and whether they stay in their current role,” said Job van der Voort, CEO and Co-Founder of Remote. “We’re constantly working to help our customers attract top talent with world-class employment packages in every country. Those include flexibility, and our latest enhancements mean it’s easier for employees to get paid, live, and work the way they want.”

Global Mobility Services streamlines international relocations
As more companies increase remote work options, international mobility is becoming a differentiating factor in hiring and retaining employees. In Remote’s recent survey, 34% of employees said that relocation assistance is an innovative benefit that they would use if available.

Remote’s new Global Mobility Services give customers a streamlined way to enable employees to relocate to another country by relying on Remote’s experienced in-house team for immigration guidance, pre-employment eligibility checks, and other support. Companies can also use Remote to set up new local employee benefits, issue payroll in local currencies, and avoid potential tax and compliance issues related to international employment.

New, flexible payment options for employees and contractors
Workers employed through Remote now have more flexibility and control over their finances with the ability to split their salaries across multiple bank accounts. This enables employers to offer their employees a new way to budget their money and build savings with automatic deposits. Employees based in the United States can also choose to receive a percentage of their salary in their cryptocurrency of choice without added fees, thanks to an integration with Coinbase, allowing them to skip the step of conversion and maximize their crypto investments.

Remote has also expanded payment options for contractors, giving them the ability to receive payments in non-native currencies in 60+ countries around the world. This means that digital nomads and other global contractors can be paid directly from their employers in their currency of choice without conversion fees, independent of where they or Remote’s customer is based.

Easy contractor-to-employee conversion
Companies can face stiff penalties if a worker is misclassified according to the labor laws in their country of residence. Building on existing features that helps clients assess and manage misclassification risk, Remote now offers a simple playbook for companies to convert their international contractors to employees through Remote’s Employer of Record service.

Employers can tap into Remote’s expertise and experience not only to avoid legal exposure in often-complex situations, but also to evolve the way they work with international talent and offer competitive local benefits and perks that build loyalty. With Remote, companies can now onboard, pay, and transition independent contractors to full-time employees from a single platform.

To sign up or learn more about Remote, visit remote.com.

About Remote:
Talent is everywhere — opportunity is not. Remote closes the gap by enabling employers to hire anyone from anywhere, providing access to opportunity so people everywhere can build better lives. Remote helps companies become global powerhouses by expanding their access to talent beyond their borders. Thousands of businesses rely on Remote’s modern platform and legal, financial, and cultural expertise to onboard, pay, and manage employees and contractors in 150+ countries. Remote was founded in 2019 by Job van der Voort and Marcelo Lebre, and is backed by leading investors including SoftBank Vision Fund 2, Accel, Sequoia, Index Ventures, Two Sigma Ventures, General Catalyst and B Capital.

Contact:
Press (at) remote (dot) com

GlobeNewswire Distribution ID 8686227

GRAID Technology and Supermicro Announce Collaboration Targeted at Customers Deploying NVMe and NVMeoF

Utilizing SupremeRAID™ SR-1000 and SR-1010 by GRAID Technology Inc., Supermicro now offers customers and partners maximum flexibility and superior performance for NVMe and NVMeoF deployments while continuing to provide best-in-class data protection.

Featured Image for GRAID Technology

Featured Image for GRAID Technology

SANTA CLARA, Calif., Nov. 01, 2022 (GLOBE NEWSWIRE) — GRAID Technology, the multi-award-winning data protection provider and developer of the only RAID card to deliver the full performance capability of NVMe SSDs, and Supermicro Inc., the leading designer, developer and manufacturer of server and storage solutions based on modular and open-standard architecture, today announced a cooperative agreement to collaborate in customer engagements.

“Supermicro is a global leader in the design and deployment of NVMe-centric offerings,” said Leander Yu, CEO and President of GRAID Technology. “We are excited to be more closely aligned with them to offer their customers and partners a true competitive advantage in the NVMe and NVMeoF marketplace where together we will have an unbeatable combination.”

The extreme flexibility and scalability of Supermicro products provide the ideal platform to leverage the simplicity and scalability of SupremeRAID™ SR-1000 and SR-1010 offerings. The combination of Supermicro and SupremeRAID™ by GRAID Technology will offer Supermicro customers an easy-to-configure option for data protection that drives a lower cost of deployment along with improved customer satisfaction and outstanding NVMe and NVMeoF performance for the most demanding workloads.

“We are thrilled to team with an innovative and sustainable company as GRAID Technology,” said Vik Malyala, President & MD, EMEA; SVP, WW FAE & Business Development, Supermicro. “The GRAID Technology, SupremeRAID™ NVMe RAID solution offloads RAID and NVMe data durability tasks from the CPU, freeing server resources for compute-intensive workloads. Customers will quickly see the benefits in applications ranging from VMs and Containers to AI and HPC. It’s a very effective addition to high-performance storage based on Supermicro’s flexible Building Block Solutions®.”

About GRAID Technology, Inc.
GRAID Technology Inc. is headquartered in Silicon Valley, California, with an office in Ontario, CA, and an R&D center in Taipei, Taiwan. Named one of the Ten Hottest Data Storage Startups of 2021 by CRN, as well as a 2022 Emerging Vendor in their Storage & Disaster Recovery category, SupremeRAID™ by GRAID Technology is breaking world records as the first NVMe and NVMeoF RAID card to unlock the full potential of your SSD performance. For more information, visit graidtech.com or connect with us on Twitter or LinkedIn.

Additional Resources
SupremeRAID™ and Solidigm D5-P5316 QLC NVMe: Case Study
Blocks & Files Compares GRAID Technology’s Killer RAID Against The Competition
GRAID Technology Named Most Innovative Flash Memory Startup, FMS 2022

Contact Information:
Andrea Eaken
GRAID Technology Director of Marketing & Media Relations
andrea.eaken@graidtech.com

Related Files

GRAID Technology SupremeRAID Brochures.pdf

GRAID Technology SupremeRAID Technical Specs.pdf

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EMGA ค้ำประกันเงินกู้มูลค่า 20 ล้านดอลลาร์สหรัฐให้แก่ธนาคาร Banco Improsa แห่งคอสตาริกา

ลอนดอน, Nov. 01, 2022 (GLOBE NEWSWIRE) — Emerging Markets Global Advisory LLP (EMGA) ร่วมมือกับธนาคาร Banco Improsa เป็นครั้งที่สอง โดยค้ำประกันเงินกู้มูลค่า 20 ล้านดอลลาร์สหรัฐจากองค์กรความร่วมมือด้านการพัฒนาระหว่างประเทศของสเปน (AECID) – AECID (ตามคำแนะนำของ COFIDES)

Felix Alpizar ผู้จัดการใหญ่ธนาคาร BANCO IMPROSA ให้ความเห็นเกี่ยวกับการทำธุรกรรมนี้ว่า “Banco Improsa รู้สึกเป็นเกียรติอย่างยิ่งที่ AECID และ COFIDES ให้การยอมรับผลงานและโครงการต่าง ๆ ของธนาคารที่ให้เงินกู้และช่วยเหลือวิสาหกิจขนาดกลาง ขนาดเล็ก และขนาดย่อยของคอสตาริกา (MSMEs) เราจะดำเนินการช่วยเหลือเพื่อพัฒนาเศรษฐกิจและสังคมของประเทศต่อไปด้วยเงินกู้จำนวนนี้”

Sajeev Chakkalakal ประธานฝ่ายวาณิชธนกิจของ EMGA กล่าวว่า “เรายินดีที่ได้ช่วยสนับสนุนวิสัยทัศน์ของ Banco Improsa เพื่อให้ความช่วยเหลือแก่ SMEs ในคอสตาริกาอีกครั้ง และหาทางช่วยเหลือในเรื่องเงินกู้นี้กับ AECID (ตามคำแนะนำของ COFIDES) ได้สำเร็จ”

José Luis Curbelo ประธานและ CEO แห่ง COFIDES กล่าวว่า “เรายินดีที่ได้ช่วยเหลือ AECID สำหรับโครงการที่สร้างผลกระทบที่ดีกับ EMGA และ IMPROSA ในภูมิภาคอเมริกากลางเป็นครั้งแรก เงินกู้จำนวนนี้จะถูกนำไปใช้เพื่อช่วยเหลือวิสาหกิจขนาดกลางและขนาดเล็กในคอสตาริกา ซึ่งจะทำให้เกิดการสร้างและคงไว้ซึ่งงานคุณภาพ และการลดความเลื่อมล้ำต่าง ๆ เราหวังว่าจะยังคงความเป็นพันธมิตรทางกลยุทธ์นี้ต่อไป ซึ่งจะช่วยกระตุ้นการเติบโตทางเศรษฐกิจในประเทศกำลังพัฒนา โดยสร้างความเข้มแข็งให้แก่ภาคเอกชนผ่านการช่วยเหลือทางการเงินที่มั่นคง”

Carlos Jiménez Aguirre ผู้จัดการใหญ่ของ FONPRODE และหัวหน้าฝ่ายความร่วมมือทางการเงินของ AECID แสดงความเห็นว่า “การให้เงินกู้อย่างเป็นทางการนี้ สะท้อนให้เห็นถึงเป้าหมายขององค์กรความร่วมมือของสเปนที่ต้องการขยายความช่วยเหลือทางการเงินให้แก่วิสาหกิจขนาดกลาง ขนาดเล็ก และขนาดย่อย (MSMEs) ของคอสตาริกา เนื่องจาก MSMEs มีบทบาทสำคัญในการสร้างและคงไว้ซึ่งงานที่เหมาะสม และการลดความเลื่อมล้ำต่าง ๆ เราตั้งใจขยายความช่วยเหลือในลักษณะนี้ไปสู่ประเทศอื่น ๆ ในอเมริกากลางเพื่อให้ MSMEs สามารถเข้าถึงแหล่งเงินทุนได้ โดยเน้นกลยุทธ์ความเสมอภาคทางเพศที่เป็นกระแสหลัก และการเปลี่ยนแปลงสภาพภูมิอากาศในกิจกรรมต่าง ๆ ของภาคเอกชนเป็นพิเศษ”

Emerging Markets Global Advisory LLPซึ่งตั้งอยู่ในลอนดอน ช่วยเหลือสถาบันทางการเงินและบริษัทต่าง ๆ จากกลุ่มประเทศเศรษฐกิจใหม่ที่ต้องการระดมทุนในรูปแบบตราสารหนี้หรือตราสารทุน

Banco Improsaก่อตั้งขึ้นเมื่อปี 1995 และเป็นธนาคารเพื่อกลุ่มเป้าหมายเฉพาะ โดยเน้นให้โซลูชันและบริการทางการเงินแก่ MSMEs ซึ่งเป็นกลุ่มหลักทรัพย์ลงทุนส่วนใหญ่ของธนาคาร ธนาคารมีประวัติผลงานเป็นที่รู้จักในวงกว้าง ด้านการให้ความช่วยเหลือและบริการด้านคำแนะนำแก่ MSMEs ปัจจัยหลักที่ทำให้ Banco Improsa ประสบความสำเร็จคือ ความมุ่งมั่นในการสร้างมาตรฐานที่สูง โดยให้บริการที่เป็นส่วนตัว รวดเร็ว และยืดหยุ่น ร่วมกับโซลูชันทางการเงินตามความต้องการของลูกค้า ทำให้ธนาคารมีความโดดเด่นมั่นคงในภาคธุรกิจเหล่านี้ Banco Improsa เป็นส่วนหนึ่งของ Grupo Financiero Improsa (GFI)

กองทุนเพื่อส่งเสริมการพัฒนา (FONPRODE)จัดการโดยหน่วยงานความร่วมมือเพื่อการพัฒนาระหว่างประเทศของสเปน (AECID) ด้วยความช่วยเหลือของ COFIDES (สถาบันการเงินด้านการพัฒนาของสเปน) AECID เป็นหน่วยงานการจัดการหลักขององค์กรความร่วมมือของสเปน และมุ่งเน้นที่จะต่อสู้กับความยากจน และการส่งเสริมการพัฒนาเพื่อความยั่งยืน COFIDES สนับสนุน FONPRODE ในเรื่องการจัดการด้านความช่วยเหลือ โดยดำเนินการให้เงินกู้ที่จ่ายคืนได้ ซึ่งส่งเสริมการพัฒนาทางเศรษฐกิจและสังคมของประเทศพันธมิตร ผ่านการลงทุนหรือการถ่ายโอนทรัพยากรทางเศรษฐกิจที่จ่ายคืนได้ FONPRODE อาจให้เงินกู้ในรูปตราสารหนี้และตราสารทุนทั้งที่จ่ายคืนได้และจ่ายคืนไม่ได้ ตัวอย่างเงินกู้ที่จ่ายคืนได้ซึ่ง FONPRODE เสนอให้คือ เงินกู้ที่ให้แก่ผู้ให้บริการทางการเงินที่ต้องการเข้าถึงบริการทางการเงิน

COFIDESเป็นรัฐวิสาหกิจที่เกี่ยวกับการจัดการของรัฐและบุคคลที่สาม รวมถึงเงินทุนของบริษัทเอง โดยติดตามเป้าหมายหลายอย่าง เช่น การทำให้เศรษฐกิจของสเปนมีความเป็นสากล การต่อยอดการพัฒนาเศรษฐกิจ และการสร้างความแข็งแกร่งในการชำระหนี้ให้แก่บริษัทต่าง ๆ ซึ่งได้รับผลกระทบจากโควิด-19 นอกจากมีรัฐบาลสเปนเป็นผู้ถือหุ้นหลักแล้ว ยังมีผู้ถือหุ้นอื่น ๆ ซึ่งรวมถึง Banco Santander, Banco Bilbao Vizcaya Argentaria (BBVA), Banco Sabadell และธนาคารเพื่อการพัฒนาแห่งละตินอเมริกา (CAF)

Jeremy Dobson

info@emergingmarketsglobaladvisory.com

GlobeNewswire Distribution ID1000754205

Financial Regulatory Intelligence and Advisory Firm Regxelerator Launches Comprehensive Digital Asset Regulation Navigator

Featured Image for Regxelerator

Featured Image for Regxelerator

HAMILTON, Bermuda, Nov. 01, 2022 (GLOBE NEWSWIRE) — Today, financial regulatory intelligence and advisory startup firm Regxelerator is launching its new digital assets regulation navigator. The free interactive intelligence platform provides a comprehensive and structured fact base of the state of play of digital asset regulation on a global scale and comes complete with several key features, including:

  • Dynamic dashboards offering insights on the global state of play regarding adoption of digital asset regulation
  • Over 115 individual country fact sheets providing a structured view of the approach to digital asset regulation, along with direct access to legislative and other key reference documents
  • Thematic benchmarking studies on specific aspects of digital asset regulation
  • A news database delivering updates on the latest developments

The platform’s launch comes at a time when digital asset regulation is highly dynamic in nature. Since 2017, more than 60 countries have enacted changes to begin bringing digital assets under the regulatory umbrella – with many actively reviewing their standards in response to lessons learned from the recent market crisis. To date, however, regulatory regimes have remained highly heterogeneous, as evidenced by various levels of scope and emphasis points.

Founder and CEO Jenny Radziwolek stresses that: “Digital asset regulation is at a critical juncture. Greater harmonization in standards across jurisdictions is critical in minimizing the risk of regulatory arbitrage. A thorough understanding of the current baseline is foundational for driving these efforts, as well as identifying current regulatory blind spots and gaps. Regxelerator’s platform seeks to provide a new resource that helps streamline access to fact-based information, which can then help inform the policy dialogue at both a national and global level.”

The platform can be accessed here.

About Regxelerator

Regxelerator is an early-stage startup focused on financial regulatory intelligence and advisory solutions for the financial regulatory community. Amid the fast-paced financial sector transformation and corresponding regulatory reform, it seeks to build and provide innovative new solutions that help navigate the increasingly complex and dense information landscape in a way that is both structured and efficient. As an advisory partner, Regxelerator offers assistance to financial regulatory authorities and central banks in vital areas such as strategy, innovation, risk management, and policy to adapt their organizations to the continually evolving operating environment. For additional information, visit www.regxelerator.com.

Contact Information:
Jenny Radziwolek
CEO & Founder, Regxelerator
jenny.radziwolek@regxelerator.com

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Graeme Faulds Joins Board of Bipsync

Private markets technology specialist brings significant experience to key advisory role

NEW YORK, Nov. 01, 2022 (GLOBE NEWSWIRE) — Bipsync, a leading financial technology provider, today announced the appointment of Graeme Faulds to its board in a key advisory role. Graeme brings over 25 years’ experience as a professional private equity investor, technologist and entrepreneur.

Graeme most recently worked for Nasdaq Inc. where he focused on their technology solutions for private markets.  Prior to that, he built his own performance analytics software company that was acquired by eVestment Inc.  Before becoming an entrepreneur, Graeme spent 15 years as an institutional private equity investor across both Europe and North America.

“Graeme has proven to be an invaluable addition to the Bipsync team given his first-hand experience of being an allocator and deep understanding of the financial technology space,” said Danny Donado, CEO of Bipsync.  “As we embark on our next phase of growth, we are excited to be able to call on Graeme’s knowledge, understanding and enthusiasm.”

Jim Kocis, Chairman of Bipsync said, “I have known Graeme for over 20 years and have always been impressed with his understanding of private markets and in particular his pragmatic view on how technology should be harnessed to improve the industry. I am delighted he has agreed to join the board of Bipsync and look forward to working with him.”

About Bipsync  Bipsync is a research and document processing and workflow automation solution connecting investment front and back offices. We use modern technologies, agile processes, and user-centered design to drive speed, agility, quality, and efficiency into our customers’ processes to drive better decisions, faster. Bipsync clients span the entire investment management industry across asset class, strategy and size. The world’s largest allocators right through to pre-launch fund managers rely on Bipsync as a single system of record and modern productivity environment to help them power their unique investment processes and drive operational excellence. For more information, visit www.bipsync.com.

Media Contacts:

Chau Mai

cmai@bipsync.com

+1-646-661-5847
GlobeNewswire Distribution ID 8686079

Freshworks Further Integrates Conversational AI into CX and CRM Solutions

Upcoming Fall ‘22 Launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle

SAN MATEO, Calif., Nov. 01, 2022 (GLOBE NEWSWIRE) — Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced an infusion of artificial intelligence (AI) across its modern, easy-to-use customer experience solutions. Freshworks will host a virtual event on November 9, to demo a variety of new product innovations during its Fall ‘22 Launch.

The collection of updates across the Freshworks portfolio of products is designed to make work easier, more productive and more delightful, with automation that is easy to use and fast to implement through AI that is natively built-in to Freshchat™, Freshdesk™, Freshsales™ and Freshmarketer™. Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity and win more business.

According to Aberdeen Strategy & Research, real-time AI helps organizations maximize agent performance, create happy customers and reduce costs — with organizations using AI capabilities achieving a 3.5 times greater increase in customer satisfaction rates.

Conversational AI can also impact the bottom line: “By 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion, according to Gartner®, Inc.1” Beyond targeting reductions in labor costs, it can also help organizations better serve customers.

A few of the highlights from the Freshworks Fall ‘22 Launch include:

Automated Customer Relationship Management: Powered by Freshsales and Freshmarketer

  • Intelligent Lead Scoring enables teams to understand how customers use their products and who might be ready for engagement/additional touchpoints. Built-in AI identifies positive and negative buying signals on the web and in applications, learning from these interactions to provide insights. Users can confidently make data-driven decisions and have more personalized conversations with their customers.
  • Social Media Campaigns empower marketers by giving them the ability to engage with their target audience on Instagram and Facebook. Within Freshmarketer, they can schedule and publish social media posts across channels and analyze their performance to build engaging content and generate more leads.

Intelligent Omnichannel Conversations: Powered by Freshchat

  • Smart Reply rapidly solves customer issues with AI-powered auto-complete responses, which gives dynamic suggestions to agents as they type responses to customers. Intelligent recommendations are tailored to the user’s last message, the full context of the conversation and the customer’s past buying behavior.
  • Email in the Freshchat Inbox empowers agents to have personalized omnichannel conversations with customers and allows businesses to configure their support email addresses and bring emails directly into Freshchat.
  • Conversations Widget allows support admin teams to use a single widget to power live chat and self-service AI. The conversations widget supports all Freshchat features and use cases, making it easy to deliver conversational engagement.

AI-Driven Customer Support: Powered by Freshdesk

  • Auto Triage feature automatically categorizes, prioritizes and routes the ticket to the right support agent or group, saving agents hours of manual effort, giving them time to focus on solving critical customer issues.
  • Integrations with Slack and Microsoft Teams allow for seamless collaboration by empowering support agents with the ability to start conversations on Slack from the Freshdesk Customer Success interface and to use Microsoft Teams to stay updated on assigned tickets quickly.

“One of my favorite things about using Freshworks is the modern, user-friendly and flexible solutions that have revolutionized the service that we’re able to provide to our customers,” said Michael Hopkins, SVP of Sales and Service at Blue Nile. “The new AI-based features allow us to differentiate hot and cold leads and increase our productivity. It’s truly been a game changer for our business.”

“Conversational intelligence across sales, marketing and support is the next step companies must take to unify and personalize the customer experience,” said Prakash Ramamurthy, Chief Product Officer at Freshworks. “Unlike some legacy vendors, we believe business software should empower people, not frustrate them. Our built-in AI functionality makes it easier than ever and is designed to keep up with customers and employee demands.”

To learn more about the Freshworks Fall ‘22 Launch, visit the Freshworks website here or join us for our virtual event on November 9, to learn more about our new collection. Registration is open here.

1. Gartner Press Release, Gartner Predicts Conversational AI Will Reduce Contact Center Agent Labor Costs by $80 Billion in 2026, August 31, 2022, https://www.gartner.com/en/newsroom/press-releases/2022-08-31-gartner-predicts-conversational-ai-will-reduce-contac.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved

About Freshworks
Freshworks Inc. (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 58,000 customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For the freshest company news visit www.freshworks.com and follow us on Facebook, LinkedIn and Twitter.

© 2022 Freshworks Inc. All rights reserved. Freshworks and their associated logos are trademarks or registered trademarks of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies.

Media Contact:
Erika Howard
pr@freshworks.com

GlobeNewswire Distribution ID 8686366